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Jan 25, 2020. Dec 10, 2019.

What are in-app purchases?

In-app purchases are extra content or subscriptions that you buy inside an app. Not all apps offer in-app purchases. To check if an app offers in-app purchases before you buy or download it, find it in the App Store. Then look for 'In-App Purchases' near the app's price or Get button.

There are three types of in-app purchases—subscriptions, consumable purchases, and non-consumable purchases.

What is a subscription?

With a subscription, you pay to access content from an app or service for a period of time. For example, you might subscribe to Apple Music on a monthly basis. Subscriptions include services that you sign up for in an app, such as Hulu, Spotify, Pandora, or HBO NOW.

Most subscriptions renew automatically unless you cancel them. With some apps and services, you can choose how often the subscription renews. For example, you might be offered weekly, monthly, quarterly, or yearly subscriptions.

See a list of your subscriptions or cancel a subscription.

What is a non-consumable in-app purchase?

Here are examples of non-consumable in-app purchases:

• Remove ads
• Full game unlock
• Upgrade to pro edition
• Bonus game levels

You buy these items one time, and you can transfer them to other devices that are associated with your Apple ID. If you lose a non-consumable purchase, you might be able to download it again for free.

Restore your in-app purchase.

What is a consumable in-app purchase?

Here are examples of consumable in-app purchases:

• Game currency, such as coins or gems
• Extra health points in a game
• A package of exports to a new file format

You need to buy these items every time you want them, and you can't download them again for free. If you remove and reinstall an app or install an app on a new device, you might lose your consumable purchases. For example, if you install a game on your iPod touch that you started playing on your iPhone, the game levels sync, but extra health that you bought on your iPhone doesn't sync.

About sharing in-app purchases

Most in-app purchases can’t be shared with family members. Some subscriptions from Apple can be shared using Family Sharing. Learn which subscriptions you can share with family.

Learn more

• To prevent unintentional in-app purchases or prevent a child from making in-app purchases, set up Screen Time.
• If you tried to make an in-app purchase and you aren't sure the purchase was successful, check your purchase history. If you see it in your purchase history but you don't see it in the app, contact the app developer.
• For any other issues with in-app purchases, you can request a refund or report a problem.

For more information about subscriptions and in-app purchases, see the Apple Media Services Terms and Conditions.

Store availability and features might vary by country or region. Learn what's available in your country or region.

How to request a refund

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID and password.
3. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Get more information about refunds

See how long refunds take.

For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

Problem with a subscription?

Mac App Store Restore Purchases

You can request a refund. You can also cancel the subscription.

If you or a family member bought an item by accident

Share Mac App Store Purchases

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

Mac App Store Purchases

Store availability and features might vary by country or region. Learn what's available in your country or region.